Sign-in, password and email

You can sign in to NextCRM in two ways, and you can use both for the same account:

• Email and password - your NextCRM password.
• Google or Microsoft - Continue with Google or Continue with Microsoft.

Create an account with email and password

1. Choose a plan on the pricing page, then fill in Full name, Email and Password.
2. The password needs 12 to 128 characters and at least three of: lower case, upper case, numbers, symbols. A passphrase of 20 or more characters is fine without symbols. It must not contain your name or email and must not be a well-known or leaked password. The checklist below the field shows which rules are met.
3. Click Create account. We send a 6-digit code to your email.
4. Enter the code and click Confirm and sign in. Your workspace is ready.

The code is valid for 10 minutes. If it does not arrive within a minute, check your spam folder or click Send a new code (possible once per minute). After five wrong codes, request a new one.

If the email already has a NextCRM account, we do not send a code - you get an email with a sign-in hint instead. Sign in, or use Forgot password?.

Forgot your password

1. On the sign-in page click Forgot password?.
2. Enter your email and click Send code.
3. Enter the 6-digit code, your new password twice, and click Save new password.

All your sessions end; sign in with the new password. For your privacy, the page answers the same way whether or not an account exists for the address.

Change your password

Open Profile > Security > Password > Change password. Enter your current password and the new one twice. Your other sessions (other browsers and devices) are signed out, and you get an email confirmation.

Add a password to a Google or Microsoft account

If you signed up with Google or Microsoft, open Profile > Security and click Set password. We send a code to your email; enter it with your new password. For your security you are signed out once - sign in again with the password or with Google/Microsoft.

Change your sign-in email

1. Open Profile > Security > Change email. We send a code to your current address.
2. Enter the new email address and the code, then click Send code to the new email.
3. Enter the code from the new address and click Confirm new email.

Your other sessions are signed out and your old address gets a notice.

Link Google or Microsoft (Gmail, Outlook, calendar)

• Sign-in: Profile > Connections > Login methods links your Google or Microsoft account, so you can sign in with it too.
• Mailbox and calendar: below it, Email & calendar connections connects Gmail/Google Calendar or Outlook/Microsoft 365 calendar to NextCRM. This works for password accounts as well. See Connect Google Workspace and Connect Microsoft 365.

Two-factor authentication

When two-factor authentication is on (Profile > Security), a password sign-in asks for the code from your authenticator app before you get in.

Lost access to your email?

Contact NextCRM support. After checking your identity, a platform administrator can set a new password or change your sign-in email. You are told by email, and all sessions end.

Security notes

• Too many wrong passwords lock the account for 15 minutes. Use Forgot password? if you are unsure.
• NextCRM stores passwords only as secure hashes and never sends them by email.
• The sign-in pages use Google reCAPTCHA (invisible) to stop bots.